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NEWS: November 15, 2010 - My car has finally been returned to me - but I do not have satisfaction.

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Friday, October 15, 2010

BMW: Center BMW Still Has No ETA

The final part to complete the work on my car was supposed to have shipped on September 27 with the refrain "eitgh-to-ten days from Germany" attached - and the dealer still does not have any word from the manufacturer even though the part is now five days overdue.

I put in a terse call to the Service Rep at Center BMW this morning, and he said that the part has still not arrived, still has no ETA, but he said he'd call the parts rep and find out what the latest is.  When I hadn't heard back from him in two hours I called and left a message for the Service Manager, Chris.  I got a voicemail back from him within the hour in which, while very friendly and professional, he stated that both he and my Service Rep have been trying to get some kind of word on where this part is - but even his own phone calls and emails to the manufacturer have turned up so answer whatsoever.  His hands are tied, and he has no idea what's going on.

Yet another step in this absolutey incompetent process, which is now, as far as I'm concerned, criminally negligent.  I've spent more than $800 in car rental in the time my car has been at Center BMW, and still no one can tell me what's going on.

Wednesday, October 13, 2010

Personal Musing: Smoke Free... ?

I've noticed recently from Airports to Amusement Parks that there seem to be, at many locations, entities that pronounce themselves to be "Smoke Free"... except in designated areas.

Intercom announcements, posted signs and posters, and Magic Mountain even has all the employees wearing buttons that make this announcement:

"Magic Mountain is a SMOKE FREE park!  Smoke only in designated areas."

LAX even has a sign that says that LAX is a Smoke Free airport only feet from another sign directing you to the smoking area.

Anyone but me see a problem with this language?

BMW: Center BMW Still Doesn't Have The Part

Spoke with Mary at Best Car this morning, and as of today, after promising 8-10 days for shipping from Germany we are now on day 13 and there is no word on the part, yet.  Mary tried to find out what was going on, but Center BMW gave her the story that it takes time for parts to clear customs, et cetera.  Not their fault.  Not their problem.

Day 136 and counting.

Tuesday, October 12, 2010

BMW: 135 Days And Counting

That's right folks, 135 days and no new ETA for my car.  Ten business days from when the (hopefully) final part was shipped from Germany was last Friday Oct 8, and returning from my trip today there is still no word from Center BMW.

On the semi-bright side I did receive a message from Stefan at BMW USA on Monday to let me know that the higher-ups have received my information and they are still in consideration for some kind of compensation, though Stefan did mention that it is very rare that anything comes of a situation like this.  I really do appreciate his perseverance, though, and the unprompted phone call on Monday to update me on my status was definitely a step in the right direction on the customer service front.

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