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NEWS: November 15, 2010 - My car has finally been returned to me - but I do not have satisfaction.

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Friday, November 12, 2010

BMW: I Almost Can't Believe It

My mechanic called me yesterday to let me know that Center BMW finally received the connector, and they had finished work on the car.  As I spoke to her the car was on its way back over to their shop and the State Farm insurance adjuster was being scheduled to come and approve the car and the final repair invoices.  As soon as that happens, either today or Monday - I can actually go and pick it up.

If I get the car back today, this whole process will have taken FIVE MONTHS and TWELVE DAYS - or ONE-HUNDRED-SIXTY-FIVE DAYS from the time the car landed at Best Car.  This is only a couple months shorter than the length of time I had the car from the time I got it.  Amazing.

I'm rather torn about getting the car back, now, as this has been such a prominent issue for so very long - it has taken up almost half of this year.  I feel disgusted with BMW, and I don't ever want to get back inside another one - but I'm going to try my best not to hold it against the car as I drive it for however long it takes my legal proceedings to unfold.

This process has been so brutal that the very concept of actually getting the car back seems foreign.  It's hard for some part of my brain to accept that I will finally be able to get out of my series of rental cars and back into something that I enjoy driving, but I'm worried that every time I get into that car it is going to remind me of this struggle and bring on nausea rather than excitement.  It will always represent a somewhat traumatic experience that I've tried to handle with good humor - but has now bled into the rage of one that has been unjustly punished and damaged for something entirely out of his control.  At first it was anger at the moron that hit me, then at the mechanic, then at Center BMW, then at BMW North America and logically to the BMW corporation as a whole - and now I'm having to reason with my internal demons not to hold this event against Germany itself.

I'm happy to have stopped the bleeding, but at this point it's going to be a hesitant relationship with my poor, limping car until I can hand it back to BMW and get into something shiny, dependable, and Japanese.

Thanks for reading.

Wednesday, November 10, 2010

BMW: Robert Levy Is Heating Up

There has still be no word from BMW USA despite the letters that Levy has been sending them.  No communication since their last form letter - which was basically an extension of my experience with Stephan when I was dealing with Customer Service and his weekly calls to tell me the matter was "still under review by senior personnel"...

Levy is tiring of this, and sent the following letter.  Man, I do love this guy.

Sent: Monday, November 08, 2010 10:04 PM
Subject: Re: Joshua Logan, 2009 BMW Z4, E160844

Mr.Dawson: I do not understand the continued delay.  The only conclusion that can be drawn is that BMW is intentionally delaying action on this matter in an attempt to force my client to ultimately accept a damaged product.  My client is entitled to Lemon Law arbitration and without a prompt resolution this course will be mandated.  You have had this file open for months and there is no justification for any "research" delays etc.  Unless I get a tangible answer and plausible response it will be assumed that the delay is actually an intentional act intended to cause my client additional financial and emotional strain.  You are aware that he is renting a car at considerable personal expense and difficulty.  This must stop and action must be taken.

Your prompt attention is expected.