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NEWS: November 15, 2010 - My car has finally been returned to me - but I do not have satisfaction.

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Wednesday, October 27, 2010

BMW: Day One Hundred and Fifty

That's right!  My car has been in the shop for an even 150 days today!  Wondering if I should throw a party... ?

Still no ETA on the part.  The $3.00 part.

However, I did get a forward from my lawyer yesterday, and BMW North America has already acknowledged the situation!  Somehow I thought, with legal matters seeming to take undue amounts of time in many cases, that it would be weeks - but evidently they have decided to move a bit more quickly.  Dare I hope?  Dare I dream?

Here is what they had to say:

October 26, 2010

Re:  Joshua Logan
       2009 BMW Z4 SDrive30i, VIN:  E160844

Dear Counsel:

Your office contacted BMW of North America, LLC on behalf of your client Joshua Logan, regarding a 2008 BMW Z4.

Senior Members of BMW's management team are now reviewing the owner history and service records for this vehicle.  We will soon contact you to discuss the findings and recommendations.

We thank you for your cooperation in bringing a fair and prompt resolution to this concern.

Kind regards,

Avery Dawson
Executive Customer Assistance Manager
BMW of North America, LLC
Customer Relations and Services

Monday, October 25, 2010

BMW: Launching Legal Action - Car Is Still Not Done

My lawyer, Robert Levy, has sent and excellent letter to the BMW USA Legal Department, so my journey with Customer Service is over.  Legal can only be contacted via posted mail, so we will be waiting for their response.  His letter demands that I be released from my lease and for them to take the car back.

I've been spending $575/month on the car lease, $150/month in insurance, plus what will total more than $2000 in car rental during this time.  I also just renewed my registration for $825.  He will be demanding that BMW reimburse me for these expenses as well as his own legal fees.  I hope this rattles the trees well enough that they take the time to listen to my case.

As some of you may remember, the mysterious brake sensor part (which I found out over the weekend is a $3 part (THREE DOLLAR PART), and they had already refused my mechanic taking that part out of another BMW that isn't for sale while they wait for the new one - this seems to be the most logical course of action) which was supposedly shipped on September 27 and was due no later than Oct 22.  As of today, this part is still MIA - and there is currently no estimate for arrival.

I think I should have learned by now that these estimates are worthless, but my hope continues to be raised.

Lara from Best Car has been continuously going all the way down to Van Nuys and Center BMW because she's been unable to get anyone on the phone - but even that has not shed any new light on the situation.

I wish someone could explain to me what in the world is going on....

Thanks for reading.