The Purpose Of This Blog

NEWS: November 15, 2010 - My car has finally been returned to me - but I do not have satisfaction.

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Friday, October 8, 2010

BMW: More Disconnect from BMW...

Got a hilarious email from Pacific BMW today, that's the place where I leased the Z4. Oh yes, Steve, I have been enjoying my Z4 so very, very much...  I just paid $640 to re-register the car I haven't seen in 4+ months.  I'm well aware of just how much time has passed...  thanks.

Pacific BMW
800 S. Brand Blvd.
Glendale, CA 91204
(818) 246-5600

Time Flies!

Especially when you're having fun!
Congratulations JOSHUA! We'd like to take the opportunity to recognize the 1 year purchase anniversary of your BMW. We appreciate your loyalty to our dealership and hope you are still enjoying your vehicle has much as you did the day you purchased it. Please let us know if we can assist with anything at this time. We look forward to seeing you again soon!

15% OFF

Lifestyle Accessories In Parts Boutique

To show our appreciation, bring in this Owner Loyalty Certificate to use on your next vehicle purchase.

No Cash Value. Only one per customer. Expires in 30 days.

Steve Lindstrom
General Manager

Wednesday, October 6, 2010

TED Talks - This is Broken

This is an absolutely amazing video from the popular TED Talks. This is exactly what I'm talking about. It's long, but worth watching. We are not alone!

Seth Godin at Gel 2006 from Gel Conference on Vimeo.

Arclight: Still Waiting

I've sent in several emails to Arclight since the last update, and I've been turned over by Jeremy to a manager named Donny.  Donny and I have been playing phone tag, but in his last message he said he'd be happy to turn the conversation over to email as it seems to have been difficult to get us both on the phone.  I sent an email yesterday and I'm waiting to hear back.

An update on Arclight, however, is that since I sent in my letter Customer Service at the Arclight has actually improved dramatically.  I have no idea if it was my letter or a collection of complaints that caused them to shift their attitude, but I've been there quite a number of times since this issue began and everyone has been pleasant and helpful.

Overall, Arclight has made reasonable attempts to contact me, and I feel like their response has been acceptable thus far.

We will see what happens when I finally talk with Donny.

BMW: The Top Rung?

I spoke with Stefan yesterday, who still called instead of emailed as I asked.  We talked again about my last email in which I asked where the next step up was, to speak to a person who bridges that gap between manufacturer and financial - and he basically said that there ISN'T one.  How convenient for them.  He said that financial services only care about contracts - not customer satisfaction - and I said that this practice is a pretty foolish move.  If they are the ones that care about money and I end up being so unhappy that I pull all my business from BMW they stand to lose tens-of-thousands of dollars over the course of a life that could be driving a BMW.  He agreed with me, but ultimately there is nothing he can do.  He can't help me with that.

He said that on their end that there MIGHT be a way to get "compensated" for the trouble that manufacturing has caused, and he would continue to look for options to that regard - but as far as changing leases he said it's not something he or the manufacturer has the power to influence.

This was an interesting turn, and I'm curious what this might evolve into.

The fact remains that there seems to be no department in this corporation that can even listen to what I have to say much less make any appropriate changes.  No one that is interested in the money they might lose from me or people that I might influence over the course of my driving life.  This is pretty short sighted, and completely contradictory to everything that BMW seems to tout when you join their "family".