The Purpose Of This Blog

NEWS: November 15, 2010 - My car has finally been returned to me - but I do not have satisfaction.

If you have a remarkable customer service experience to report, please email your story to:

Click on the Sagas link below to see a listing of current issues.

PLEASE FOLLOW THIS BLOG! The more people that follow this blog, the more of a difference this site can make in ongoing issues. Just click the FOLLOW link below in the right, top column and enter your gmail address - it only takes ten seconds. Thanks for reading!

Friday, October 15, 2010

BMW: Center BMW Still Has No ETA

The final part to complete the work on my car was supposed to have shipped on September 27 with the refrain "eitgh-to-ten days from Germany" attached - and the dealer still does not have any word from the manufacturer even though the part is now five days overdue.

I put in a terse call to the Service Rep at Center BMW this morning, and he said that the part has still not arrived, still has no ETA, but he said he'd call the parts rep and find out what the latest is.  When I hadn't heard back from him in two hours I called and left a message for the Service Manager, Chris.  I got a voicemail back from him within the hour in which, while very friendly and professional, he stated that both he and my Service Rep have been trying to get some kind of word on where this part is - but even his own phone calls and emails to the manufacturer have turned up so answer whatsoever.  His hands are tied, and he has no idea what's going on.

Yet another step in this absolutey incompetent process, which is now, as far as I'm concerned, criminally negligent.  I've spent more than $800 in car rental in the time my car has been at Center BMW, and still no one can tell me what's going on.

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.