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NEWS: November 15, 2010 - My car has finally been returned to me - but I do not have satisfaction.

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Tuesday, October 12, 2010

BMW: 135 Days And Counting

That's right folks, 135 days and no new ETA for my car.  Ten business days from when the (hopefully) final part was shipped from Germany was last Friday Oct 8, and returning from my trip today there is still no word from Center BMW.

On the semi-bright side I did receive a message from Stefan at BMW USA on Monday to let me know that the higher-ups have received my information and they are still in consideration for some kind of compensation, though Stefan did mention that it is very rare that anything comes of a situation like this.  I really do appreciate his perseverance, though, and the unprompted phone call on Monday to update me on my status was definitely a step in the right direction on the customer service front.

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