I've sent in several emails to Arclight since the last update, and I've been turned over by Jeremy to a manager named Donny. Donny and I have been playing phone tag, but in his last message he said he'd be happy to turn the conversation over to email as it seems to have been difficult to get us both on the phone. I sent an email yesterday and I'm waiting to hear back.
An update on Arclight, however, is that since I sent in my letter Customer Service at the Arclight has actually improved dramatically. I have no idea if it was my letter or a collection of complaints that caused them to shift their attitude, but I've been there quite a number of times since this issue began and everyone has been pleasant and helpful.
Overall, Arclight has made reasonable attempts to contact me, and I feel like their response has been acceptable thus far.
We will see what happens when I finally talk with Donny.
The Purpose Of This Blog
NEWS: November 15, 2010 - My car has finally been returned to me - but I do not have satisfaction.
If you have a remarkable customer service experience to report, please email your story to: ICantHelpYouWithThat@gmail.com.
Click on the Sagas link below to see a listing of current issues.
PLEASE FOLLOW THIS BLOG! The more people that follow this blog, the more of a difference this site can make in ongoing issues. Just click the FOLLOW link below in the right, top column and enter your gmail address - it only takes ten seconds. Thanks for reading!