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NEWS: November 15, 2010 - My car has finally been returned to me - but I do not have satisfaction.

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Monday, December 13, 2010

BMW: An Offer is Made?

It's been a little while since I've written, been out of town and engaged in other productive activities whilst BMW "considers" my case.  Last week BMW made an offer to Levy to compensate me, which is at least a basic step in taking some kind of responsibility, but is still entirely impotent compared to the extent of my damages.  All told, in estimates, and reducing BMW's responsibility to only three months instead of five as a good faith gesture - this event breaks down into:

Lease Payments: $1710
Insurance Payments: $435
Auto Registration: $200
Car Rental: $2750
TOTAL: $5095

BMW's offer: The equivalent of two months of lease payments ($1140) + $500 for legal fees.

Apparently they have "carefully reviewed my case", and found no fault for BMW.  If they found no fault, why offer me anything at all?  And if they are offering to reimburse my lease payments - why wouldn't they also offer to reimburse my car rental for that time, too?  This seems like a very lopsided offer, and only furthers my opinion that this corporation cares nothing about its customers - only wants to get the squeaky wheel off their backs.

This offer from them also would, of course, include my necessarily signing a release that would likely include some kind of non-disclosure that would prevent me from continuing to publicise their actions.  At this point, $1100 isn't nearly enough to shut me up.

And so, the fight goes on.

Below is the most recent communication from Avery, BMW's legal council:

From: "" <>
Sent: Fri, December 10, 2010 12:25:44 PM
Subject: Joshua Logan, 2009 BMW Z4, E160844
December 10, 2010

Re:  Joshua Logan
       2009 BMW Z4 SDrive30i, VIN:  E160844

Dear Counsel:

Per our communications up to this point, we carefully reviewed the service records, it is our position that this vehicle does not qualify for repurchase and is not in violation of the Song-Beverly Consumer Warranty Act and the Consumer Legal Remedies Act, as there is no defect in material or workmanship.

Please let me know by December 15, 2010 if your client chooses to accept this offer of two lease payments and  $500 for attorney’s fees, pending a signed and notarized release.

Kind regards,

Avery Dawson
Executive Customer Assistance Manager
BMW of North America, LLC
Customer Relations and Services

(201) 263-8244
(800) 831-1117 ext. 8244
(201) 930-8484
Postal Address
P.O. Box 1227
Westwood, NJ 07675-1227

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