BMW: Three Weeks Overdue

The $3.00 plastic connector that has been holding my car up since August 31 is still MIA.  The part is now three weeks over due, and Center BMW still has no idea when they might be getting it in.

A $3.00 plastic connector is costing me thousands of dollars in wasted money.

In other news, Robert Levy Esq recieved another email from BMW Legal yesterday.  I guess they haven't finished their coffee break, yet.  At first I was impressed with their prompt reply, but this sounds like no one has even looked at it.  It would take one hour to make some phone calls and research this.  Seriously.  One hour.  Maybe they are looking at the wrong car, they didn't even get the year right in the text of the letter.
_______________________________________________

November 2, 2010

Re:  Joshua Logan

       2009 BMW Z4 SDrive30i

Dear Counsel:

Your office contacted BMW of North America, LLC on behalf of your client Joshua Logan, regarding a 2008 BMW Z4.

Senior Members of BMW's management team are still reviewing the owner history and service records for this vehicle.  We will soon contact you to discuss the findings and recommendations.

We thank you for your cooperation in bringing a fair and prompt resolution to this concern.

Kind regards,

Avery Dawson

Executive Customer Assistance Manager

BMW of North America, LLC

Customer Relations and Services

Telephone

(201) 263-8244

(800) 831-1117 ext. 8244

Fax

(201) 930-8484

Email

Avery.Dawson@bmwnacr.com

Postal Address

P.O. Box 1227

Westwood, NJ 07675-1227