BMW: Robert Levy Replies

Here is what my awesome lawyer wrote to BMW yesterday in response to their pat form letter.  He has paraphrased exactly how I feel about it in legal terminology.  I think this might be my favorite letter of all time.
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From: ROBERT LEVY

Sent: Wednesday, November 03, 2010 6:26 PM
To: Avery.Dawson@bmwnacr.com
Subject: Re: Joshua Logan, 2009 BMW Z4, E160844

Mr. Dawson: Thank you for your prompt response however, time is of the essence and my client continues to incur expenses for a substitute vehicle and legal costs, just to mention two of the expenses.  Your company has had this file for many months without a resolution.  I am not clear what further is required for you to be able to realize that my client has not had his car for months and this is simply not acceptable.  The failure of BMW to take action and compensate my client for the full cost of his car plus the expenses is tantamount to an intentional act due to the apparent lack of concern or simple gross negligence on your part.  I do not think it is appropriate at this late juncture to be providing empty phrases intended to mollify my client.  That time has passed and I must ask for a prompt resolution in my client's favor.  I believe that formal proceedings under California law would provide all the above damages and more considering the egregious facts of this case.

I look forward to hearing from you soon.

ROBERT S. LEVY,ESQ