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Wednesday, November 10, 2010

BMW: Robert Levy Is Heating Up

There has still be no word from BMW USA despite the letters that Levy has been sending them.  No communication since their last form letter - which was basically an extension of my experience with Stephan when I was dealing with Customer Service and his weekly calls to tell me the matter was "still under review by senior personnel"...

Levy is tiring of this, and sent the following letter.  Man, I do love this guy.

Sent: Monday, November 08, 2010 10:04 PM
Subject: Re: Joshua Logan, 2009 BMW Z4, E160844

Mr.Dawson: I do not understand the continued delay.  The only conclusion that can be drawn is that BMW is intentionally delaying action on this matter in an attempt to force my client to ultimately accept a damaged product.  My client is entitled to Lemon Law arbitration and without a prompt resolution this course will be mandated.  You have had this file open for months and there is no justification for any "research" delays etc.  Unless I get a tangible answer and plausible response it will be assumed that the delay is actually an intentional act intended to cause my client additional financial and emotional strain.  You are aware that he is renting a car at considerable personal expense and difficulty.  This must stop and action must be taken.

Your prompt attention is expected.


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